We want to be sure you’re satisfied and love every purchase from Urban Magnolia, so we offer no-hassle and easy returns! If for any reason you are not happy with your order, please let us know so we can make it right! Exchanges and returns can be made for any for any reason.  If you receive an item that is damaged, please notify us as soon as possible. Please read our return policy carefully and call us if you have any questions. 

  • All return packages must be shipped within 30 days of the date of original purchase. 
  • Upon the arrival of your package to our fulfillment site, please allow 48 hours for your return to be processed.
  • Refunds will be issued in the form of store credit and exchange.
  • Refunds will be issued in the form of store credit or exchange for items purchase within 30 days of the original purchase date. If you wish to have a full refund, you must contact us and ship the item(s) within 15 days of the original purchase. 
  • You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.
  • Return shipping costs is the responsibility of the customer, unless you are return or exchanging item that were damaged in transit.
  • Please return all packages to: PO Box 771, Florence, MS 39073.
  • Exchanges can be made for any item in our stores. 
  • We do not accept returns on accessories, unless an item is damaged during the shipping process. 

You cannot return or exchange if:

  •  It has been more than 30 days since the original purchase date.
  •  If your purchase was on clearance for more than 20% off.
  •  If the items you ordered are not in their original unwashed, unworn, & smoke-free condition.
  •  If the original tags are not attached.